Turn visitors into buyers with AI that actually understands shoppers
Help customers find products, track orders, and get instant answers — just by typing "summer dress under $150", "where's my order?", or "what's your return policy?" No setup. No code. Just results.
3-in-1 — discover, track & support
Under 1 min to install
- Natural language
- Vector search
- Order tracking
- Store policies
- Intent analytics
- Zero setup
Merchant story
We didn't expect much at first since we only had one product, but ShopGenie actually made a difference.
Customers can now just type what they're looking for and get to the right product instantly. It makes our store feel much more interactive.
The search insights are also really helpful — they're already giving us ideas for what to launch next.
Features
Everything you need to boost product discovery
One app. Zero complexity. Maximum impact on your store's conversion.
Conversational understanding
Understands qualifiers like budget, style, material & intent to surface contextually precise products every time.
Plug & play
Install a smart shopping assistant with one click. No setup, no code changes — it works automatically.
Merchant insights
See what customers search for, which products they can't find, and trending demand — all in your dashboard.
Order tracking
Customers ask "where's my order?" and get real-time status right inside chat — fewer support tickets.
Store policy & FAQ support
Answers return, shipping & exchange questions directly in chat — pulled from your own store content.
How it works
Live in 3 simple steps
From install to your first customer search — no configuration needed.
Install
One-click install from the Shopify App Store. Done in under a minute.
Products sync
Your catalog is instantly indexed and ready for smart, AI-powered search.
Widget goes live
The chat widget appears on your store. Customers start discovering products naturally.
Live preview
See it in action
Watch ShopGenie handle product discovery, order tracking, and store policy questions.
Widget customization PRO
Make ShopGenie match your brand
On Pro & Advanced, tune the widget's color, logo, greeting, placeholder and the AI's tone of voice — so it feels like a native part of your store. Try it 👇
Set it once in your dashboard — changes go live instantly. Pro & Advanced only.
Why ShopGenie
Not just another chatbot
Built specifically to drive product discovery and conversion — not generic support.
Pricing
Simple, transparent pricing
Start free. Upgrade when you're ready. No hidden fees.
- Full catalog sync
- Order tracking
- 30-day free trial
- Everything in Free
- Remove ShopGenie branding
- 5% grace buffer
- Everything in Basic
- Advanced & failed-search analytics
- Trend & engagement insights
- Faster AI processing
- Full widget customization
- Everything in Pro
- Full search-analytics visibility
- 90-day analytics history
- Highest processing priority
Free $0 |
Basic $19 |
Pro $49 |
Advanced $99 |
|
|---|---|---|---|---|
| Conversations per month | 100 | 500 | 2,000 | 6,000 |
| Sync full product catalog | ||||
| Works automatically (no setup) | ||||
| Order tracking | ||||
| Answer store policies cuts tickets | ||||
| AI processing priority | Standard | Reliable | Faster | Highest |
| Search analytics dashboard | Basic | Basic | Advanced & failed | Full visibility |
| Analytics history | 7 days | 14 days | 30 days | 90 days |
| Remove ShopGenie branding | ||||
| Widget customization colors · tone · logo | ||||
| 5% grace buffer | ||||
| Trend & engagement insights | ||||
| 30-day free trial |
FAQ
Frequently asked questions
Everything you need to know about ShopGenie.
ShopGenie is an AI-powered shopping assistant for Shopify stores. Customers search using natural language — like "casual shoes under $100" or "gift ideas for mom" — and instantly see relevant results from your catalog.
Once installed, ShopGenie automatically syncs your product catalog and adds a chat widget to your storefront. Customers type natural language queries, and our AI interprets intent, budget, style, and other attributes to surface the most relevant products.
Yes! ShopGenie offers a 30-day free trial with 100 conversations per month. No credit card required to start. You can upgrade to a paid plan anytime from within the app.
A conversation is counted when a customer initiates a new search session. Follow-up messages within the same session are not counted separately. You can track your usage directly from the ShopGenie dashboard.
No. ShopGenie loads asynchronously and does not affect your store's page speed or performance. The chat widget is lightweight and only activates when a customer interacts with it.
Paid plans include a 5% grace buffer so conversations don't stop abruptly. Once you reach the limit, you can upgrade your plan. Your store continues to work normally — only the AI chat widget pauses until the next billing cycle or upgrade.
Yes! ShopGenie can answer questions about your return policy, shipping info, exchange policy, and any store FAQs — all automatically from within the chat widget. When a customer asks "What is your return window?" or "Do you ship internationally?", ShopGenie pulls the answer directly from your store content. No support tickets, no waiting.
Yes! Customers can ask for their order tracking status directly in the chat, getting real-time updates and helping reduce order-related support tickets for your team.
Yes. The "Powered by ShopGenie" branding is removed on all paid plans (Basic, Pro, and Advanced).
You can cancel anytime by uninstalling the app from your Shopify admin. There are no cancellation fees or long-term contracts. Your data is securely deleted within 48 hours of uninstallation.
Trust & transparency
Built on trust, designed to protect you
Every Shopify merchant deserves clarity — on how their data is used, what they're agreeing to, and how easy it is to walk away.
Privacy first
Your store data stays yours. We never use your product catalog or customer queries to train public AI models without explicit consent.
- Anonymized usage analytics only
- No third-party data selling
- Data deleted within 48h of uninstall
Transparent terms
No hidden clauses or legal jargon traps. Our Terms of Service are written plainly so you know exactly what you're agreeing to.
- Clear AI disclaimer on accuracy
- Defined intellectual property rights
- No surprise fees or lock-in
Data security
Your catalog and customer interactions are protected with enterprise-grade security measures — at every layer of our infrastructure.
- Encrypted data in transit & at rest
- Administrative & technical safeguards
- Shopify-certified integration
Easy cancellation
No contracts. No cancellation fees. Uninstall anytime directly from your Shopify admin — it takes seconds and there are zero penalties.
- Cancel from Shopify admin instantly
- No long-term contracts
- Data securely purged within 48 hours
Ready to help customers find what they're looking for?
Add ShopGenie to your store in under a minute. Have questions? We'd love to hear from you.